Shipping policy
Shipping Policy
At Lumi Seoul, we are committed to delivering authentic Korean skincare products safely and efficiently.
Processing Time
Orders are typically processed within 1–3 business days after payment has been confirmed.
As an online retailer, some products may be shipped directly from our trusted fulfillment partners to ensure faster processing and efficient delivery.
Estimated Shipping Times
We work with trusted logistics partners to deliver your order as quickly as possible.
- Malta: 11–15 business days
- Europe: 10–15 business days
- Other international destinations: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, courier delays, public holidays, or peak shopping periods
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Customs & Import Duties
Orders to Malta are shipped with applicable duties and taxes handled where included in the selected shipping method. For other international destinations, customs duties or import taxes may apply depending on local regulations. Any applicable charges not included at checkout are the responsibility of the customer.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. Lumi Seoul cannot be responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue as quickly as possible.