Refund policy
Return & Refund Policy
At Lumi Seoul, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unopened.
- Be in its original packaging.
- Be in the same condition in which it was received.
For hygiene and safety reasons, we cannot accept returns of opened or used skincare products unless they are faulty or damaged upon arrival.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will review your request and arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products.
- Gift cards.
- Products marked as final sale or non-returnable.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Lumi Seoul will cover the return shipping costs where applicable.
For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process above.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team on: